Mission Statement and Core Values

Territorial-Landworks, Inc. (TLI) is committed to providing each client with the individual, professional attention they deserve. We cultivate and maintain expert staff dedicated to providing timely, complete, and accurate service while upholding professional and ethical standards. This will be accomplished in the following ways:

• Key employees will be afforded long time employment opportunities with ownership incentives to ensure that our clients will always receive the specialized service of experienced professionals.
• TLI will provide each client with an honest assessment of their ability and availability.
• TLI will always provide services that promote public health and safety and protect the environment.

TLI CORE VALUES

Introduction: The core values for TLI are a set of key concepts and ideals that guide our organization and help define and determine behavior and culture. These values are used on a daily basis, ranging from how we generate great results to how we manage our staff. The following core values represent what we feel are most important in our professional and personal lives:

Core Values:

1. Integrity: At TLI we will adhere to these core values and always stick to what we believe in. Fairness is paramount to determining what is best for any situation. Whether it be the way we treat our employees or how we resolve conflicts, it is important to be objective. Integrity is expressed by putting your values into action and should be seen as a necessary virtue. Accountability and moral responsibility are necessary tools for maintaining consistency between ones actions and ones principles, methods and measures, especially when an expected result appears incongruent with actual outcome.
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2. Accountability: At the core of accountability is reliability and personal responsibility; therefore, we value the ability of our staff and organization to honor our commitments. We will also take responsibility for our work and make what is wrong right to the greatest extent possible. Accountability is defined as demonstrating the ownership necessary for achieving desired results and it has become common practice for all members within the organization to ask themselves what else can be done to rise above the circumstances and achieve the desired results. Accountability involves a process of seeing it, owning it, solving it, and doing it, and requires a level of ownership that includes making, keeping, and answering for all commitments.
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3. Professionalism: Professionalism is the culmination of competence, knowledge, resourcefulness, quality, attitude, and cooperation related to how we provide our professional services. TLI strives to provide its clients with not only a superb finished product, but also with an exceptional experience over the entire course of a project. While it is important to be recognized for quality and knowledge, it is also essential to leave our clients with a positive view of our entire organization. Demonstration of a positive attitude, competence and cooperation on all levels creates an immeasurable positive impact when it comes to a client choosing to return to the firm or recommending our services to another potential client, thus leading to growth.
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4. Growth: In an industry that relies on innovation, distinctive capabilities, and fresh ideas, growth is imperative not an option. It is absolutely necessary that we commit to creating prosperity for all parties involved in order to create economic security and financial gain for their endeavors. TLI strives to foster growth in our organization for both the organization as a whole as well as for our individual staff members. Supporting continuing education opportunities, pursuing new opportunities and encouraging alternative licensing and/or education creates an atmosphere of teamwork and camaraderie and expands our capabilities and strengthens our company’s core. It is imperative that our employees seek out and succeed in their own professional growth, and TLI is committed to providing the reviews, guidance, mentoring, and opportunities to pursue that growth.
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5. Customer Service: TLI is, first and foremost, a service industry firm. Therefore, if we are not delivering our product in a manner that satisfies our customers, we no longer have a place in the market. Every single core value links back to this primary umbrella term – customer service entails communication, accountability, integrity, professionalism, cooperation, diligence, etc. in order to provide an exceptional product with even more exceptional service along the way.
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6. Cooperation: Working with people is an absolute necessity. This is best accomplished with debate and meaningful discussion to find the best conclusion and eventual consensus. A generally accepted and implemented corporate culture is essential to cooperation in the workplace. Corporate culture does not mean all employees are like-minded. It is not only how employees feel and operate while in the workplace, but how personalities are allowed to intermix in an organization to allow a cohesive and cooperative effort on projects. The feeling of working as a team, with similar goals and cohesive personality types, allows for cooperation.
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7. Diligence: Also known as perseverance, work ethic, commitment, drive, passion, sense of urgency, effort, or resourcefulness. More importantly, diligence is an understanding of what a priority is and what can be set aside for the time being. This approach includes honoring commitments to the best of your ability by whatever means necessary. Understanding the clients reasonable needs usurp those that are not project-related within the company. Diligence should exist hand-in-hand with customer service, a drive to provide a quality product, and service no matter the obstacles.
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8. Flexibility: Change is inevitable. TLI values the ability to adapt to changing externalities such as changes that occur in the market place, natural environment, public perception, or the personal lives of the staff. This may include adjustment to our Core Values over time to better address market influences on company performance or individual core values as evaluated over time.
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